Who talks to my guests on WhatsApp?

It depends on the plan. On Starter and Pro there is no conversation at all: only automatic notifications using Meta-approved templates (confirmation, reminder, changes, waitlist), and bookings are made on your booking page or created by your team from the panel. On the Business plan you can also switch on an AI agent that does hold conversations: it checks your real availability, creates and changes bookings, answers the usual questions and hands anything beyond that to your team.

Which notifications do guests get, and on which channel?

Booking confirmation, changes, cancellation, a reminder before the service with buttons to confirm or cancel, a pending-guarantee notice, and a table-is-free alert if they were on the waitlist. Each one can go by email, by WhatsApp or both, and WhatsApp only reaches guests who opted in when booking.

How does no-show protection work?

You choose the party size and the time windows that require a card. When booking, the guest saves it securely through Stripe and nothing is charged. If they do not show up, the per-guest deposit you set is charged automatically into your restaurant's Stripe account.

How long does setup take?

Most restaurants are running in under a week: we load your zones, tables, opening hours, menu and staff, and review everything with you before opening online bookings.

Can I migrate from another reservation system?

Yes. We help you export guests and reservation history from your current system and load it into Bookeando before you go live, at no extra cost on any of the three plans.

How much does a restaurant management system like Bookeando cost?

Bookeando has three plans per venue: Starter at $199 a month with reservations, floor, orders, kitchen and register; Pro at $249 a month, a launch price instead of $349, adding guest profiles, loyalty, card guarantees, WhatsApp notifications and exportable reports; and Business, priced to fit, for groups and high-volume venues. Those are the yearly prices; month to month they are $239 and $299. No minimum term.

Is there a minimum contract?

No. Billing is monthly and you can change plan or cancel whenever you need to. Paying yearly saves you two months.

What happens to my guests' data?

It is yours. Each restaurant's data is isolated from every other one, it is never shared with other venues or third parties, and you can export it whenever you want.

New. Orders, kitchen and register now inside Bookeando

Every table. Every order.Every payment.

Bookeando runs your restaurant end to end: online reservations, a live floor map, kitchen tickets, a cash register with end-of-shift counts, guest profiles and reports. One system, in real time, for your whole team.

Request a free demo See pricing

No lock-in. Guided migration. Your team up and running in under a week.

Bookeando panel showing today's reservations, table occupancy and live service alerts

Online bookings and automatic notifications: 24/7
No-shows with reminders and card guarantees: -30%
Floor, kitchen, register, guests and reports: 1 panel

Reservations and availability
Live floor map
Waitlist
Orders and kitchen
Register and cash count
Digital menu
Guests and loyalty
Eleven reports with CSV

One single system

It is not just a reservation book

Everything that happens during a service happens inside Bookeando, connected and on the same screen: from the moment someone books to the moment the register balances at night.

Reservations and availability

Today's schedule, shifts, holidays and your own booking page that confirms instantly.

Live floor map

Zones, shape and capacity of every table, plus its state: free, seated or needs cleaning.

Waitlist

Add the guests who could not get a table and notify them by WhatsApp and email as soon as one frees up.

Orders and kitchen

The order lands on the kitchen screen and comes back to the floor the moment a dish is ready.

Register and cash count

Shift with an opening float, split payments, cash movements and a closing count with its difference.

Digital menu

Categories, extras, required choices, allergens and the full history of every price change.

Guests and loyalty

Allergies, preferences, visits, no-shows and points guests redeem for rewards.

Eleven reports with CSV

Occupancy, no-shows, cash, kitchen, staff, menu engineering, loyalty and more.

Product

This is what a service looks like on Bookeando

No spreadsheets, no notebook next to the register, no paper tickets. Every screen shows the same information, seen from where it is needed.

0107

Floor and reservations

Your service, minute by minute

The schedule, the tables and the arrivals on a single screen that updates itself. Your team knows what is going on without asking anyone.

Floor map by zone, with the real shape of each table and its live status
How long each table has been seated, so you know when the next one is coming
Walk-ins seated in two taps, with no made-up reservation
Table blocks for maintenance or private events, with their reason
Lunch and dinner shifts, plus an exception calendar for holidays and closures
Automatic cancellation of no-shows so the table frees up in time

Bookeando floor map showing tables by zone and their real-time status

Online booking

Your booking page, open when you are closed

A link of your own for your website, your Instagram and your Google listing. Guests pick date, time and zone against your real availability, and get their code instantly.

Availability built from your shifts, your service length and the gap between seatings
The guest picks the zone; the system picks the table
Instant confirmation with a booking code, no calls and no waiting
Your own terms and conditions, accepted at booking time
Explicit consent before you write to them on WhatsApp
A clean design built for mobile, where almost every booking happens

A restaurant's public booking page on a phone, showing the available time slots

Orders and kitchen

From the notepad to the pass, without shouting

The server takes the order on a phone, the kitchen sees it arrive numbered, and the floor knows when to pick it up. Same order all the way, never typed twice.

Order tickets numbered daily, from the floor or the counter
Status dish by dish: pending, cooking, ready and served
Extras, ingredients removed and required choices, each with its surcharge
Allergy notes and special requests, visible at the pass
Ticket printing on arrival, for kitchens that work with a printer
Voided dishes with a reason, which later explain your waste report

Bookeando kitchen display with the ticket queue and the status of every dish

The day closes and it actually balances

Every payment belongs to the cash shift that was open at the time. When you close, the count compares what should be in the drawer with what you actually counted.

Shift with an opening float, opened and closed by a named person
Table checks and counter sales settled from the same screen
Split payments across methods: cash, card and any you add yourself
Discount codes by percentage or amount, with expiry and minimum check
Cash in and out with a reason, so any difference has an explanation
Receipts with your legal header, your tax and your currency

Bookeando register screen with the open checks of the service ready to be settled

Menu and table QR

The check, on your guest's phone

Every table has its own QR code. Whoever scans it sees the live check, applies their discount code and identifies themselves to earn points, with nothing to install.

The live check, with what has been served and what is still in the kitchen
Extras and choices broken down, with taxes and total always up to date
Discount codes the guest applies before asking for the check
Guests identify themselves by phone and earn their points on payment
Digital menu with categories, allergens and per-dish availability
The QR can be regenerated whenever you want: the old link simply dies

A table's check seen on the guest's phone after scanning the QR code

Guests and loyalty

Your regulars, recognised at the door

Every guest has a profile: what they like, what they cannot eat, how many times they came and how many times they did not. Plus a points programme that runs itself.

Allergies, preferences, notes and tags to segment your guests
Visits and no-shows counted automatically, with no tally to keep
Full history of every reservation and every check
Points earned automatically from what they spend, always balanced
A catalogue of redeemable rewards that you define
A points summary emailed when the check is closed

Reports

Decisions from data, not from memory

Eleven reports built on the data you already generate every night. Plus a summary of yesterday's service in your inbox first thing in the morning.

Reservations, visits, occupancy, no-shows and average booking lead time
Cash: sales by payment method, differences and drawer movements
Kitchen: preparation times, voided dishes and the reason behind each one
Menu engineering: what sells, what earns and what is just taking up space
Staff: who settled the checks and who moved the orders along
Every report exportable to CSV, plus the daily summary emailed at 8:00

Bookeando reports panel with reservations, attendance and no-shows for the last month

Automatic notifications · WhatsApp, email and push

Confirmations and reminders that send themselves

Bookeando writes to your guests at every step of their reservation and alerts your team when something happens during service. These are automatic notifications: the exact information, at the exact moment, with nobody having to type them. If you also want someone to reply and take bookings for you, that is the AI agent on the Business plan.

Instant confirmation

As soon as the booking is created, the guest gets their code, the date, the time, the zone and how to get there.

A reminder with buttons

Before the service a WhatsApp message arrives with two buttons: confirm attendance or cancel. If they cancel, the table frees up in time.

Changes and cancellations

If you move the booking or the guest cancels it, the notice goes out on its own through whichever channels you have on.

Waitlist alerts

When a table frees up, whoever is waiting gets the alert by WhatsApp and email at the same time.

Push alerts for your team

The kitchen knows an order came in and the floor knows a dish is ready, even with the phone in their pocket.

Every channel switched on separately

You decide what goes out on WhatsApp and what goes by email, notice by notice. WhatsApp only reaches guests who opted in when booking.

Stop calling to confirm100 WhatsApp messages a month included in the Pro plan

Bookeando

Casa Aurora notifications

Hi Marta 👋 A reminder of your booking at Casa Aurora: Friday 21/08 at 21:00, table for 6 on the Terrace. Your code is BK-7F2A.12:04

Confirm attendance

Cancel booking

Confirm attendance12:07

Thank you! Your table is confirmed. See you on Friday at 21:00, 212 Lafayette St.12:07

Type a message...

Meta-approved templates, carrying your restaurant's name, address and phone in every notice.

Casa Aurora

online

Hi! Do you have a table for 4 tonight around 21:00?23:41

Type a message...

The booking lands in the panel right away, with its table assigned, like any other.

AI agent · Business plan

A host that answers at eleven at night

On top of the automatic notifications, the Business plan lets you switch on an AI agent that does hold conversations with your guests over WhatsApp: it checks your real availability, creates the booking and answers the usual questions, at any hour.

Books while you are closing the register

The guest writes, the agent looks at the gaps left in your schedule and confirms the table with its code. No missed calls, no messages waiting until tomorrow.

Changes and cancels without the floor team

Moving a booking to another time or calling it off is settled in the same conversation, and the table frees up in the panel straight away.

Answers what people ask a hundred times

Opening hours, how to get there, whether there is a terrace, whether you have gluten-free options, whether kids are welcome. If it is in your settings and your menu, it answers.

Knows when to call a human

When the request goes beyond what it can settle, a private event, a delicate allergy, a complaint, it hands the conversation to your team with everything that was said.

Sounds like your house, not like a robot

Tone, manners and what it may or may not offer are tuned restaurant by restaurant before it goes live.

I want the agent on my WhatsAppSwitched on venue by venue, inside the Business plan

Booking guarantee

Casa Aurora

Reserved forMarta G.

DetailsTable for 6 · Friday, 21:00

Guarantee card saved

Deposit if no-show$90.00

Payments secured bystripe

No-show protection · Stripe

Never let a no-show cost you a table

For the bookings that hurt most, a large party on a Friday night, Bookeando asks for a card as a guarantee. If the guest shows up, nothing is charged. If they do not, you collect the deposit you set.

You decide when it applies

Switch it on by party size and by time window. For example, from 6 guests upwards, Thursday to Saturday at dinner.

The card is saved, nothing is charged

The guest enters it while booking and it is stored as a guarantee. It is only charged if the reservation does not show up.

You set the amount, per guest

Set the deposit per person and the system works out the total for that booking. A table of 6 at $15 each comes to $90.

Half-finished bookings do not block your table

If nobody completes the card, the booking expires after the hours you choose and the table is free again.

The money goes straight to your account

Stripe processes the charge in your restaurant's own connected account. Bookeando never stores card data and never holds your money.

Turn on booking guaranteesIncluded in the Pro and Business plans

Team and permissions

Everyone gets their own screen, and nothing else

The same system shows a different panel depending on who logs in. Nobody has to learn what they are never going to use.

Management

The whole panel

Settings, staff, menu, register and reports. They decide prices, opening hours and who gets access.

Floor

Schedule, tables and payments

Today's reservations, the floor map, the waitlist, walk-ins and the checks waiting to be settled.

Server

Orders and service

Takes the order on a phone and sees which dishes are ready in the kitchen to carry them out.

Kitchen

The pass, and only the pass

The ticket queue in the order it arrived, with its notes, its printing and its timings.

With two-step verification by email for the accounts that need it, and push alerts on every authorised device.

How it works

From setup to your first service, in days

No new hardware, no endless learning curve.

We set up your restaurant

Zones, tables and floor plan, shifts and exceptions, menu with extras and prices, payment methods and taxes. You review, we adjust.

We connect your channels

Your booking page for the website, Instagram and Google, WhatsApp and email notifications, and Stripe if you want card guarantees.

We train your team

Each role on its own screen, in one session. Any browser will do: the computer at the door, the tablet at the pass or a server's phone.

You review and adjust

A daily summary at 8:00 and weekly reports to fine-tune shifts, menu and staffing without guessing.

A restaurant host confirming a reservation on a tablet at the entrance

Every table, every night

Real hosts running the real service.

Real teams, real service

Behind every confirmed table, someone is taking care of your guests

Bookeando is not here to replace your floor team. It is here to give them a single screen, less chaos at the door and more time to welcome every guest properly.

Floor and reservations
Online booking
Orders and kitchen
Register
Menu and table QR
Guests and loyalty
Reports

Use cases

How other restaurants use Bookeando

We used to keep the schedule in a notebook and the orders on paper. Now the booking, the order and the payment are the same record.

Floor manager

Market-cuisine restaurant, 60 covers

The real-time floor map changed how we run the dining room on weekends. No more double bookings, no more surprises.

Operations manager

Restaurant group, 3 venues

Reminders with a confirm button cut our no-shows almost in half in the first month.

Owner

Specialty restaurant, city centre

Frequently asked questions

Everything people usually ask us

In most cases yes. The server takes the order, the kitchen prepares it and the register settles it with your payment methods, your discounts, your cash count and your receipt. If you would rather keep your current POS, you can use only the reservations and floor side.

No. Bookeando runs in any browser, on a computer, tablet or phone, and it can be installed as an app to receive alerts. If you already have a device at the door and another at the pass, that is enough.

Yes. A walk-in is seated straight from the floor map and recorded as another visit, with its own check and guest profile. And anyone who cannot get a table joins the waitlist and is alerted the moment one frees up.

Eleven: reservations, visits, cash, kitchen, staff, menu engineering, loyalty, voids and discounts, guests, occupancy and waitlist. All of them with a date range and exportable to CSV on the Pro and Business plans, plus the daily summary emailed at 8:00.

Yes. Each venue has its own panel, menu, staff and separate data, and the Business plan includes rollout and training for every team with a dedicated account manager.

Still have questions? We have many more answers about online reservations, the kitchen, the register, notifications, the AI agent and pricing.

See all questions

Stop taping systems together

Book a 20-minute demo and we will show you your restaurant running on Bookeando, with your zones, your tables and your menu.

Request a free demo Message us on WhatsApp